Customer Stories
What intelligent decisions look like in practice
How distributors, manufacturers, and retailers are using Blue Ridge to free capital, protect service, and elevate
planning from firefighting to strategic contribution.
“The ERP handles transactions. Blue Ridge handles the intelligence. That's the difference.”
Brad Smith
SVP, Procurement & Sales
Southwest Traders supplies national restaurant chains – Panera, Einstein, Starbucks, Panda Express – from a buying team of nine to eleven working on an AS/400 ERP. Blue Ridge cut order-build time from days to a few hours, held service levels at 99.95% across blue-chip customers, and let the company onboard new brands without adding to the planning team.
99.95%
Service level across national restaurant brands
~18.5
Days on hand
“Blue Ridge has been the most user-friendly, results-driven system that I've seen so far. Our whole planning and buying team absolutely loves it.”
Stephanie Hunn
Senior Manager, Planning
Before Blue Ridge, ISN was struggling to optimize fill rate and inventory turns simultaneously. The team evaluated multiple vendors and chose Blue Ridge for the onboarding, training, and ongoing system improvements baked into the relationship. They went live and saw measurable results from the first operating cycle forward – with the LifeLine team supporting every step.
~99%
Forecast accuracy maintained
50%
Improvement in fill rates over twelve months
“The goal wasn't just to reduce inventory. It was to have what we need, when we need it. That's exactly what Blue Ridge helped us do.”
David Mays
VP of Operations
West Virginia Electric Supply is an electrical distributor running eight branches on the Eclipse ERP. Centralizing inventory and moving to data-led replenishment let the team strip out the dead stock that had quietly accumulated for years – while service to contractors and customers held above 96% and the planning organization shifted from firefighting to forward-looking decisions.
70–80%
Reduction in dead stock
96.3%
Service level to contractors and customers
"Blue Ridge has the best interface and analytics you would need as a professional purchasing buyer"
Thelma Chavez
Director of Operations
Jackson Systems is a six-division HVAC distributor generating roughly $40M in annual revenue. Before Blue Ridge, the planning team reviewed every SKU manually – a process measured in days, not hours. Exception-based planning compressed that work, freed cash from excess stock, and pushed service levels into a range the team had never sustained before.
~$1M
Drop in inventory on hand
98.1%
Service level, up from 88%
The expanding library
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OUR MISSION
Why these stories matter
Every story here is a customer's. The outcomes they've achieved – working capital freed, service held, planning
teams elevated – are what we now measure ourselves against.
Lifeline
The partnership behind every customer story
Every Blue Ridge customer is paired with LifeLine – a team of former supply chain practitioners who monitor
your KPIs, surface opportunities before they become problems, and guide planning strategy as the business evolves. Standard part of every relationship. Not a help desk.
INTELLIGENCE
AI-native by design, not bolted on
Three integrated capabilities on a shared data foundation: Adaptive ML, a forecasting engine that shows its work.
Generative AI (Blu), conversational explainability in plain language. Agentic AI, governed autonomy that earns the right to act.
